Reference

Privacy at cantikqq pkv – How We Handle Your Account

When you open an account with us, your personal information and payment details stay protected under clear, transparent policies.

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cantikqq pkv Privacy at cantikqq pkv – How We Handle Your Account
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open a chat window in your account lobby Monday to Sunday, 08:00 to 23:00 Indonesia time. Ask about your stored data, withdrawal records or any privacy concern in real time.

Support Email

Send a detailed message to our privacy team at [email protected]. Include your account username, the specific data you want to review, and we'll respond within 48 hours.

Account Settings

Log in, tap Settings, then Privacy & Data to view what we store, request a copy of your information, or ask us to delete non-essential data tied to closed accounts.

SECURITY & TRANSPARENCY

How We Secure Your Information and Respect Your Rights

Encrypted Payments

All DANA, OVO, GoPay and QRIS transactions use SSL encryption before they leave your device. We never store your full card or wallet credentials — only a reference token tied to your verified account.

Data Retention

We keep your account details, deposit and withdrawal records for as long as your account is active, plus 3 years after closure to meet audit obligations. Session cookies expire after 30 minutes of inactivity on our lobby.

Access & Deletion

Request a full copy of your personal data or ask us to erase non-critical information by going to Settings > Privacy & Data. We process most requests in 7 to 10 business days.

Third-Party Sharing

We never sell your data to marketers. We share deposit and identity details only with our payment partners — DANA, OVO, GoPay, QRIS and licensed banks — for transaction clearing and fraud checks.

Cookies & Analytics

We use first-party cookies to remember your language, theme and table preferences. Analytics track lobby behaviour to improve loading speed; where local law permits, we use this to refine game recommendations.

Policy Updates

If we change this policy, we notify you via email or an in-lobby banner at least 14 days before the change takes effect. Your continued login means you accept the update.

Frequently Asked About Privacy at cantikqq pkv

When you close your account, we archive your personal and payment details for 3 years to meet tax and anti-fraud rules. After that period, we delete or anonymise the data. You can request earlier deletion of non-essential details by emailing [email protected].

No. We share your data only with payment processors — DANA, OVO, GoPay and QRIS providers — to clear transactions and check for fraud. We never sell your name, email or gaming habits to marketers or third parties.

Each transaction is encrypted before leaving your device. We store only a secure token, never your full wallet or card number. Payment partners handle the actual fund transfer; we verify completion and credit your account within 60 seconds.

Yes. Log in, go to Settings > Privacy & Data, and tap Request Data Copy. We compile your account details, transaction history and game records into a file and email it to you within 7 to 10 business days.

We log your device type, browser, operating system and IP address to verify it's really you logging in and to spot unauthorised access attempts. We also record session start and end times to monitor account security.

We retain all transaction records — deposits via DANA, OVO, GoPay, QRIS and withdrawals — for the full lifetime of your account plus 3 years after closure to comply with financial audit and dispute-resolution requirements.

No. Our cookies work only inside cantikqq pkv. They remember your lobby preferences, language and login status. We do not use tracking pixels that follow you to other sites; analytics data stays within our platform.